Return & Refund Policy

We value your trust and want you to be happy with your purchase. This policy explains how returns, replacements, and refunds work for our products and services.

1️⃣ Eligibility for Return / Replacement

  • You can request a return or replacement within [X] days of delivery.

  • Item must be unused, in its original condition, and in the original packaging.

  • Please keep the invoice or proof of purchase.

2️⃣ Non-Returnable Items

  • Customised or personalised Vastu products.

  • Downloadable guides, PDFs, or digital consultations.

  • Products damaged due to misuse or not following care instructions.

3️⃣ Process for Return

  1. Email us at [your email] or WhatsApp us at [your number] with:

    • Order number

    • Reason for return

    • Photo/video of the product (if damaged or defective)

  2. Our team will confirm eligibility and guide you on shipping the product back.

Note: Customers may bear the return shipping cost unless the item is damaged/incorrect.

4️⃣ Refund Timeline

  • After we receive and inspect the returned item, refunds will be issued within [X] business days to your original payment method.

  • For Cash on Delivery (COD) orders, we may process refunds via bank transfer or wallet.

5️⃣ Damaged or Wrong Products

  • If you receive a damaged, defective, or wrong product, inform us within 24–48 hours of delivery.

  • We’ll arrange a replacement or refund at no extra cost.

6️⃣ Cancellations

  • Orders can be cancelled before dispatch by contacting us via email/phone.

  • Once shipped, the order will follow the standard return policy.